March 26, 2020
Staying in Touch
The Current Normal at Westminster Canterbury Lynchburg
First, I want to say ‘thank you’ to everyone who has called or emailed us with words of support and encouragement during this unusual time. Today I want to share an overview of our infection prevention actions over the past month in response to the threat of the Coronavirus.
We launched a Coronavirus Task Force comprised of staff members from various departments, including an RN Infection Preventionist, in early February. This group reviewed existing policies and procedures related to infectious diseases and made plans for other concerns. Our existing infection control policies and procedures guide us as we work to prevent the spread of infection and control it as necessary.
*On March 6, team members began tracking the travel plans of residents, employees and their families in order to monitor those returning from travel and those planning to travel to affected areas.
This practice continues.
*On March 14, we restricted visitors from the Healthcare and Assisted Living areas of campus. The only exception for visitors to campus is for those approved family members for residents receiving hospice services.
*Our entire campus was closed to visitors, including Independent Living areas, on March 19th. Temperature screening began for all staff members and necessary contractors.
This practice continues.
Where We Are Now
- Team members are cleaning and disinfecting all public areas of the campus several times daily.
- Our healthcare team continues regular communication with residents and families via photos, texts and digital video technology.
- Meals are being delivered by our Dining Services Team. Take-out meals are available for residents and staff members.
- With programs on hold due to Social Distancing practices, employees are now deployed to other services which include delivering newspapers, packages, the U.S. Mail, plus shopping for groceries and other necessities.
- As an extra support for residents, family members or friends may now deliver items for residents to WCL Monday through Friday, 2:00 – 4:00 p.m. Staff members are manning the Williams Road entrance to accept packages and make deliveries.
- Residents still access medical attention through regular hours in our Clinic and after hours.
- Admissions for short-term rehabilitation services continue in conjunction with the hospital which is following a strict screening and discharge process in response to COVID-19 threats.
- Our marketing and renovations team continues to work with prospective residents to ensure timely preparations of independent apartments and cottages.
- We communicate new information to residents and team members almost daily. Live video updates are scheduled on Thursdays at 2:00 p.m. and broadcast through our inhouse TV channel.
- We receive regular updates from the Virginia Department of Health, Medicare and the CDC in order to respond to changing requirements.
We remain committed to protecting the health and safety of those we have the privilege to serve, and to the staff who are working diligently on our residents’ behalf.
I will close with the advice we’ve shared with residents: Act like Everyone Has or May Have the Virus. We encourage all of you to stay at home. Social Distancing is our best chance for flattening the curve of infection from the COVID-19 virus.
Sean Huyett, President and CEO